Returns

We make small, numbered runs, so every return goes back into a very short line. Here is how it works.

Returns within 14 days

You can return any full-price piece within 14 days of delivery. It needs to be unworn, unwashed, with its tags attached and in its original packaging.

How to start a return

Email us at wura.inc@gmail.com with your order number and the piece you're returning. We'll reply with the return address and instructions. Please don't send anything back before we reply.

Return shipping

You cover the cost of shipping the piece back to us. We recommend a tracked service, since we can't refund a return that doesn't reach us. Original shipping charges are not refunded.

Refunds

Once we receive and check your return, we refund the item price to your original payment method within 10 business days. Your bank may take a few more days to show it.

Exchanges

Need a different size? Tell us when you start your return. Our runs are numbered and never restocked, so if your size is gone we'll refund you instead.

Faulty or wrong items

If something arrives damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll cover return shipping and send a replacement or a full refund, including your original shipping.

Final sale

Pieces marked final sale and gift cards can't be returned unless they're faulty.

Local pickup orders

Orders collected in Richardson, Texas follow the same 14-day policy. Email us to arrange a drop-off or ship the piece back.

Questions? wura.inc@gmail.com